Shipping policy
Dispatch Time
We aim to dispatch all orders as quickly as possible. Orders are typically dispatched within 1–2 working days after payment is received.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Times
Delivery times may vary depending on your location and the courier used.
Estimated delivery times:
- UK: 1–3 working days
- Europe: 3–7 working days
- International: 5–10 working days
Please note that delivery times are estimates and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location, item size, and weight.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
International Orders
For orders shipped outside the UK:
- Import duties, taxes, and customs charges may apply
- These charges are the responsibility of the buyer
We are not responsible for delays caused by customs.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact us at support@steelandspeed.com or via our contact form.
Incorrect Shipping Details
Please ensure that your shipping address is correct at checkout.
We cannot be held responsible for delays or losses caused by incorrect or incomplete address information.
Lost or Damaged Items
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We will work with the courier to investigate and resolve the issue.
Important Notes
- All delivery times are estimates and may be affected by external factors
- We do not accept responsibility for delays outside our control
- It is the buyer’s responsibility to ensure availability to receive the delivery
If you have any questions regarding shipping, please contact us - we’re happy to help.